Frequently asked questions
Got questions? We've got answers! Check out our FAQ section to find answers to some of the most common questions about our services.
Q: What area do you cover?
A: We cover all of the Auckland region.
Q: If moving to Auckland from another region, can you help me?
A: We absolutely can help you move your services and devices to Auckland.
Q: Will you come to my home at my retirement village?
A: Yes, we specialise in supporting residents of retirement villages in their home.
Q: Can you help me move my tech devices, internet and phone service to my new retirement community?
A: Yes, we can move your devices and computers, help you transfer your phone and internet services, and set up internet connections.
Q: Will I be able to keep my old phone number when I move house?
A: Your phone company will determine that, but we will do everything possible to make sure you get what you want.
Q: I enjoy watching Sky, can you move that service for me?
A: We regularly relocate Sky services and Sky boxes for our clients who are moving to a village. Even if your new village doesn’t offer access to a dish, we can still get you the Sky services you want.
Q: What types of devices do you provide support for?
A: We provide troubleshooting and support for a wide range of devices, including smartphones, tablets, computers, smart TVs, and more. If it has a screen or buttons, we can probably help.
Q: Can you help me with internet and Wi-Fi setup in my home?
A: Yes, we can help you choose a service, or set up one that you’ve already chosen.
Q: I’m having trouble printing things, but don’t know why. Can you help me?
A: Definitely. Printers can be tricky, and we’ll sort it out for you.
Q: I just got a new smartphone, and need help transferring the apps and photos from the old phone. Is that something you help with?
A: We can definitely help you with that, in fact it’s one of our popular offerings.
Q: Can you help me set up my smartphone to video call my grandchildren?
A: Yes, that’s just one of the services we offer.
Q: My parents have lost all the passwords for all of their apps. Can you help them?
A: Password recovery is a regularly requested service we provide.
Q: Can you help older adults use email and other software?
A: We definitely can, and have many satisfied clients who are confidently using more features than they ever have before.
Q: Do you provide patient and friendly tech support tailored for seniors in New Zealand?
A: Absolutely! That’s what we’re known for.
Q: Do you offer in-home support?
A: Yes, we offer in-home tech support. We’ll make sure you feel secure and know who is coming to your home.
Q: How much does your tech support service cost?
A: Our pricing varies depending on the type of support you need. Contact us today for a free consultation and quote. (We cost less than you might expect.)
Q: Are your personnel skilled at working with older adults?
A: Yes, our tech experts are focused on providing friendly and patient support to older people, making sure you understand the solutions we’ve provided.
Q: Are you affiliated with any professional organisations?
A: tech you kindly is a proud member of the Retirement Villages Association.
Have a question that's not answered here? Contact us today, and we'll be happy to provide answers!
